Cancellation & Refunds

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Cancellation Policy

You can cancel your subscription at any time by contacting our customer service team.. When cancelling a monthly subscription, all future charges associated with future months of your subscription will be cancelled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current monthly billing period. Cancellation process might take up to 3 business days after your submission. Thus, please let us know at least 3 business days before your current billing period ends to prevent your payment from being renewed automatically.

You will not receive a full refund for the very month of your cancellation; but the days left in the month.

What to expect after cancellation becomes effective

After your subscription expires, you will lose access to any of your document workspaces

What happens if I reactivate my subscription after cancellation?

To reactivate your subscription, you can simply re-pay for your new subscription. However, you will be charged the whole amount of your chosen subscription fee and your monthly billing period will be renewed automatically. (i.e., if you cancel your subscription on Feb.10 and reactivate it on Feb.15, your monthly billing period will be automatically renewed every 15th of each month.) If you have any questions regarding the above, please contact us at cs@jscoretech.com and leave us your email address. We will do our best to respond to your inquiries as soon as possible.

Scope of Refund Policy

Refund of Typed Monthly Subscriptions

  1. Any refunds requested within 72 hours of the initial payment or automatic payment, regardless of the reason, are subject to this refund policy. Moreover, you may request a refund by withdrawing your subscription or canceling your contract within the applicable period if you have not used the Typed services within 7 days of the initial payment or automatic payment.
  2. The refundable amount is limited to the most recent payment.
  3. Refunds are only available for the then-current monthly subscriptions. You may not receive any refunds on monthly subscriptions that have elapsed.
  4. In the case of promotional coupons, any transactions due to personal mistakes are not subject to this refund policy. (i.e., if you forgot to enter coupon code when you proceed your payment)

Refund Policy

You can request your refund via email cs@jscoretech.com .Please include following information:

  • email address you’ve used for the paid subscription
  • why you want a refund

Refund Method

Typically, a refund would be credited to the original card you used initially to pay for the Typed services. If you have any issues with your payment method and want to get a refund in a different way, please contact us.

How long does it take?

In principle, we take 3 business days from the date we receive a refund request to process your request. Within these three days, we request the operators of each payment method to suspend or cancel any claims for payment, and refund any amounts paid by you through the same payment method used. Please note, however, that the refund method, refundable period, etc., for each individual payment method may differ in the circumstances stipulated below or if we provide you with prior notice through email, our websites, etc. Refunds might take up to 14 business days depending on the third-party payment gateway’s refund processing. If you have any confusion, please feel free to contact us.

  1. If a refund delay is made by a third-party payment gateway. (It could take up to 13 business days)
  2. Within 3 business days from the confirmation of payment if the payment method requires confirmation of payment, such as credit cards, etc.
  3. If the operator of a payment method has set a deadline for the suspension or cancellation, etc., of a claim for payment in advance, through an agreement with the Company, and the deadline has elapsed.
  4. If the customer, due to his own circumstances, does not immediately provide any information or material that is necessary to process the refund (in the case of a cash refund, if the customer does not provide a copy of his bank account and his ID card or if he provides the information of a third-party etc.) or depending on the payment method if refund is difficult (in the case that the card used for the payment is no longer valid, etc.).
  5. If the customer explicitly expresses his intention.

In these cases, unfortunately, we're unable to estimate how quickly the refund amount will be remitted to your account. If you want to process a refund in a different manner for this reason, please contact us via email.